Support
Bida Nào scores your games and builds your rating at cue-sports venues in Singapore, with live tables, queues and bookings at partner venues. If something isn’t working, or you have a question, here is how to reach us.
Can’t sign in?
Work through these in order — the first two fix most cases.
- Check the app can reach the internet. If it says it’s offline while your phone shows Wi-Fi or 4G, mobile data is probably switched off for Bida Nào alone. On iPhone: Settings → Bida Nào → Mobile Data (or Settings → Mobile Data, then find Bida Nào in the list). On Android: Settings → Apps → Bida Nào → Mobile data. Turn it on, or try on Wi-Fi. A VPN or ad-blocker app can also get in the way — switch it off for a moment.
- Update the app from the App Store or Google Play, then open it again.
- Check the email. Use the exact email you signed up with. Your phone number isn’t a login — Bida Nào signs you in with email and password.
- Reset your password. On the sign-in screen, tap Forgot password? and enter your email. The link can take a few minutes — check your Spam or Junk folder too.
- Close the app completely and reopen it, or restart your phone.
- Still stuck? Email support@bidanao.app with the email you sign in with, your phone model, and a screenshot of any message you see. We’ll get you back in.
In the app
Go to Account → Get help or report an issue. Common questions are answered right there, and anything you send reaches us directly — you’ll see our reply in the same place, and in your notifications.
By email
Write to support@bidanao.app about anything — the app, your account, your data, or a venue. We aim to reply within two working days.
Common pages
Delete your account — in the app or by request, with what’s removed and what remains.
Privacy notice — what we collect and why. Terms of use — the rules of the service.
Invites & partners — how match invites and the Partners count work.
Who we are
Bida Nào is operated by Nao La Labs Pte. Ltd. (UEN 202632597C), Singapore.